You hand us your property details. We design, build, and brand the guide. Your team gets three editor logins and stays in control. No app to download for guests. No new system to babysit for you. Just a quieter front desk and clearer arrivals — usually by week five.
From kickoff call to live, branded, and in your guests' hands.
Editor accounts per property. Your team updates content directly.
Guests open it on their phone — no download, no login, no friction.
QR, NFC, or a text link. Three ways to open the same guide. No app, no account, no learning curve. Pick what fits your property — most hotels use all three.
Print it once, place it everywhere. In rooms, on key card sleeves, at the front desk, lobby, gym. Guests scan with their phone camera and the guide opens — no app, no setup. Best for in-room and on-property collateral.
The fastest way in. Guests tap their phone to a key card, sticker, or in-room device — and the guide opens. No camera, no scanning, no thinking. Best for branded properties and premium touchpoints.
A simple text. Sent before arrival, on check-in, or after checkout. Reaches guests anywhere — even before they land. Best for pre-arrival, confirmations, and post-stay follow-up.
Your full property organized into clean, tappable sections. No menus to dig through. No instructions to read. Tap a category, get the answer. That's the whole interaction.
What you see above is just an interpretation of the remote-style experience. Your guide carries your full look and feel, with custom sections tailored to your property. Ask to see live examples from other hotels, or request a custom demo built around yours.
From kickoff call to live, branded, and in your guests' hands. Your team spends a few hours, not a few weekends. Here's what happens, week by week.
One call to align. We learn your property, your voice, your priorities.
You fill the worksheet. We turn it into a working guide.
You see the live guide. We adjust until it feels right.
Live to guests. Three editor logins to your team. We stay on call.
The guide doesn't need babysitting. Your team owns the content. We own the platform. You don't have to think about it until something genuinely changes — and even then, an update takes minutes.
Every property gets three editor accounts — for your GM, AGM, and front office lead. Update menus, hours, recommendations, or policies the moment they change. No tickets. No waiting on us.
Hosting, security, browser compatibility, performance — all on us. When phones get new operating systems or QR standards shift, your guide just keeps working. No IT calls. No surprise migrations.
Built by someone who's run an overnight shift. We answer when something matters — a launch event, a property rebrand, a seasonal menu refresh. You're not opening a ticket with a chatbot.
After launch, most properties go weeks without touching their guide. And when they do, it's because they want to — not because something broke.
Travel is exhausting. Most guests arrive overstimulated, jet-lagged, holding luggage — and the last thing they need is a checklist of operational details at the desk. When the guide carries the technical layer, every moment of the stay opens up into something better.
The guide opens on the train, on the way in. By the time they reach the lobby, they're already familiar with your hotel.
Wi-Fi, breakfast hours, parking, checkout policy — none of it has to land at the desk. The conversation can be about them.
Wi-Fi, thermostat, coffee machine, that one quirky shower — answered in ten seconds, without a call to the desk.
An 11pm tap for extra towels routes straight to your front desk by SMS. Fast, casual, human — even when the format is digital.
A coffee pick on the way to the airport. The link still in their messages months later. Your hotel travels with them.
Your front desk used to read off a list. Now they get to actually meet someone.
The guide handles the operational layer — Wi-Fi, hours, policies, requests. Your team handles the human one. That's the trade.
The technical answers are there the moment they're needed — without breaking the mood of being somewhere new. The welcome stays a welcome. Not an orientation.
Your front desk gets to do the part of the work that drew them in — reading the person in front of them, anticipating what they need, making the first thirty seconds matter.
Compass GXP isn't here to replace your team — it's here to extend it. An operational layer that works alongside the front desk so the people running it can focus on what matters most: the guest in front of them.
The Wi-Fi calls just stop coming.
The most-asked question at every front desk, captured once and answered forever. Within the first week, the volume noticeably drops.
Check-in stops feeling rushed.
When the operational details aren't on the desk's plate, the front office can actually look up — read the guest, slow down, do the part of the job they trained for.
Knowledge stops walking out the door.
When a manager leaves or a senior agent moves on, the institutional knowledge doesn't go with them. The guide is the SOP.
Onboarding gets noticeably faster.
New front desk agents come up to speed in days instead of weeks. The guide is also their training material — the same thing the guest sees.
The late-night phone stays quiet.
Guest requests come in by SMS instead. The overnight team handles them in writing, on their own pace, without the disruption of a ringing phone.
The guide doesn't get deleted.
Because there's no app to uninstall, the link stays in their messages. Returning guests open the same guide on their next stay — already familiar.
I built Compass GXP for the team I work alongside every shift. Eight-hour shifts. Long lines at the desk, the phone never stops, and somewhere in all of it is the guest standing in front of you who needs you to actually be there. Dashboards matter. Operations matter. But the heart of this job has always been the person in front of you. Compass GXP is an extension of the team — it carries the repeating pieces so we can give that person the attention they came for.
From major branded chains to independent boutique hotels — each property running their own version, in their own voice.
Hotel names available on request during a demo conversation.
After a few demo calls, the same questions tend to come up. Here are the answers worth knowing before yours.
Each property gets its own branded guide — separate content, separate look, separate editor logins. Nothing gets mixed. A guest at one of your hotels never sees content from another.
For management companies and small portfolios, we offer bundle pricing for groups of three or five properties, and we'll roll out properties in waves so your team isn't onboarding everything at once. Most multi-property rollouts complete in 60 to 90 days, depending on portfolio size.
You do. Every word you put into the guide — recommendations, policies, descriptions, local picks — belongs to your property.
If you ever decide to move on, we'll provide a clean export of your content in standard formats. No hostage-taking, no extraction fees. The relationship works because we earn the renewal each month — not because you're locked in.
In most cases, yes. Compass GXP is a property-level guest experience tool — it sits alongside (not on top of) your brand's required systems and apps. We've worked with properties under several major flags and have been able to align with their brand standards.
The guide adopts your brand colors, type, and voice — and where corporate has specific requirements (legal language, accessibility standards, mandatory disclosures), we build them in. Most corporate offices see this as an enhancement, not a conflict.
On the demo call, bring the brand requirements you're worried about. We'll walk through them together.
Your team updates it directly. Each property gets three editor logins for your GM, AGM, and front office lead — and most edits take under a minute. Change a price, mark an item 86'd, update breakfast hours, swap a dining recommendation. Live the moment you save.
For larger changes — a property rebrand, a seasonal menu refresh, a new amenity launch — our team is on call to help shape the content with you.
Two parts: a one-time setup fee for the build (design, content structure, brand integration), and a monthly hosting and service fee that covers the platform, support, and updates. Cancel with 30 days' notice — no long-term contracts.
Pricing depends on property size, portfolio scale, and a few customization specifics — so we don't publish numbers publicly. Most properties find the monthly cost lower than they'd expect for what they're getting. We'll give you an exact quote on the demo call, and bundle pricing applies for three or five properties.
30 days' notice and we wind it down cleanly. No long-term lock-in, no early termination fees, no contractual hostage situations. We've designed the relationship that way deliberately — it keeps us focused on earning the renewal every month rather than relying on a contract.
In practice, most properties find their footing within the first 30–60 days and the conversation quickly shifts to what else we can build into the guide, not whether to keep it.
The fastest way to get specific answers is a 15-minute demo call.
See your own property in a Compass GXP guide on a 15-minute demo. No long setup, no commitment — just a real walk-through with the founder, built around your operational reality.