Compass GXP - Digital Guest Guide for Hotels

The shift

The questions haven't changed. The staffing levels have.

Post-Covid, hotels are running leaner than ever. Concierge desks have been cut. Front desk teams are doing more with less — checking guests in, fielding phone calls, handling requests, and answering the same handful of questions dozens of times every shift.

A typical shift

Every shift, the same questions.
Different guests. Same answers.

Drawn from real front desk logs.The questions below repeat across nearly every property — independent, branded, boutique, or chain.

3:42pm

“Hi, what's the Wi-Fi password again?”

×27 today

5:18pm

“Where's a good place to eat nearby?”

×19 today

7:55pm

“Is the pool still open?”

×14 today

9:30pm

“What time is breakfast tomorrow?”

×22 today

11:08pm

“How do I get to the airport in the morning?”

×11 today

6:14am

“What time is checkout, and can I extend?”

×31 today

Where the answers used to live

In people's heads, scattered PDFs, and links nobody can find.

The best recommendations belonged to your most experienced staff. When they took a day off — or left — that knowledge walked out with them. Every new hire started over. Every shift, the same lookups.

Where they need to live now

In your guest's hand, before they think to ask.

Compass GXP captures that institutional knowledge and puts it directly in front of the guest — a branded digital guide they open in one tap. Your team gets their time back. Guests get answers without waiting.

When guests already have what they need,
they stop asking.

That's the entire idea behind Compass GXP.

How it works

A remote control for your property.

Compass GXP is a branded digital guide your guests open on their own phone. They tap a category — Wi-Fi, dining, checkout, anything — and get the answer instantly. No app to download. No login. No friction. Just clarity, the moment they need it.

01 — Scan

QR code

Printed in rooms, on key cards, at the front desk, or anywhere on-property. Guests scan with their camera and the guide opens instantly.

02 — Tap

NFC

A guest taps their phone to a sticker, key card, or in-room device — and the guide opens. No camera, no scanning. The fastest way in.

03 — Click

SMS link

Sent in pre-arrival messages, confirmation emails, or a quick text from the front desk. Guests arrive informed before they check in.

What's inside

Everything a concierge would know.

Your full property organized into clean, tappable sections. Guests find what they need in seconds — without calling, walking down, or guessing.

Wi-Fi

Network and password, one tap.

Amenities

Pool, gym, spa, business center.

Local dining

Curated picks, walking distance.

Directions

Maps, transit, walking routes.

Hours

All facilities, kept current.

Room details

In-room equipment and how-tos.

Local activities

Things to do, nearby events.

Check out

Express options, luggage hold.

In-room dining

Full menu, easy to order.

Rules & policies

Quiet hours, pets, smoking.

Transportation

Airport, rideshare, parking.

Guest requests

Direct line to your front desk.

Up and running

You provide the details.
We handle everything else.

Your side

A quick handoff. That's it.

Share your property details.Amenities, services, hours, policies.

Send your local recommendations.The dining picks and spots your team always shares.

Hand over brand assets.Logo, colors, fonts. Or we'll match what's on your site.

Our side

Built, branded, live.

Design and build the guide.Fully branded to your property — feels like an extension of your hotel.

Set up access and editor accounts.QR codes, NFC, SMS links — plus three logins for your team.

Train your team. Stay on call.We're available for updates, design tweaks, and ongoing support.

If your team can edit a document,
they can manage their Compass.

See it on a 20-minute demo →

Features

Built for the way your property runs.

Five things Compass GXP gets right — so guests find what they need, and your team gets the time back they've been losing to the same questions on repeat. No new software. No friction.

01 / Access

Open in a tap. No app required.

Guests scan a QR code, tap their phone, or click an SMS link — and the guide opens instantly. No download. No login. No account to make. The friction that kills hotel apps doesn't exist here.

QR codeNFC tapSMS link

02 / Content

Every answer your guests actually ask for.

Wi-Fi, dining, amenities, hours, checkout, transportation, local picks, and more — organized into clear, tappable sections. The same information your front desk repeats every shift, delivered before guests think to ask.

12 categoriesMulti-languageAlways live

03 / Messaging

A direct line to your team — without any new software.

Tap a button inside the Compass and the guest's own messaging app opens — with a prewritten conversation starter already filled in. They send. Your front desk replies on the same number you already use. No new inbox. No platform to learn. Your team stays in control of communication, the way they always have.

Native SMSWhatsAppConversation starters

04 / Updates

Your team updates it. We handle the rest.

Up to three editor accounts per property. Log in, change text or images, hit publish — done. If you can edit a document, you can manage your Compass. For design changes, we're always one message away.

3 editor accountsInstant publishDesign support

05 / Brand

Looks like yours, because it is.

Your logo. Your colors. Your fonts. Your tone of voice. Compass GXP feels like an extension of your hotel, not a third-party app sitting on top of it. Available on a custom subdomain — like guide.yourhotel.com.

Custom designCustom domainMulti-language

Works alongside the messaging tools your front desk already uses.

KipsuALICEWhistleZingleCanaryRevinate Ivy+ SMS, WhatsApp, Apple Business Chat

What the data shows

Guests already expect this. Front desks can't keep up.

The pattern we identified isn't unique to one property. It's the industry — and the research backs every part of it.

Guests

~50%

of hotel guests now prefer to manage their stay from their own smartphone instead of the front desk.

Hotel Tech Report— 2025

Guests

73%

of travelers want to use their own device to manage the hotel experience — not download an app, not wait in line.

AHLA State of the Industry— 2025

Guests

57%

more likely — that's how much a hotel's technology now influences where millennials choose to stay.

Hotel Tech Report— 2025

Guests

39%

of guests would use a chatbot just to ask for the Wi-Fi password. The desk doesn't have to be the answer.

Hotel Speak— 2025

Front desk

65%

of U.S. hotels report staffing shortages in 2025. Front desk is the second hardest position to fill.

AHLA & Hireology— Feb 2025

Front desk

13.5%

drop in Guest Services hours per occupied room in 2025 — attributed to digital self-service tools.

HotelData via TUMI— 2026

Front desk

52%

of hoteliers name guest experience their #1 tech investment priority in 2026. It's no longer a side project.

Canary via Hotel Dive— 2026

Front desk

86%

of hoteliers plan to increase technology investment this year. The category is moving — with or without you.

Skift via Hospitality Net— 2025

The difference in a day

Less noise. Less stress.
A better stay.

What changes when guests have what they need from the moment they arrive — and your team isn't repeating the same answers all shift.

Before Compass

A typical Tuesday at the desk.

3:42pm

Phones ringing. Guests calling down for Wi-Fi passwords and pool hours. Three lines lit up at once.

5:18pm

Same dining question, fifth time. "Where's a good place to eat nearby?" Your best answer lives in a senior staffer's head.

9:00pm

Front desk overwhelmed. A line forms. Real service moments — VIPs, complaints, late check-ins — get rushed.

Day 2

New hire, week one. Doesn't know the brunch spot, the gym hours, or which room number has the weak Wi-Fi yet.

The result

Reactive operations.
Guests feel uncertain. Staff feel stretched.

With Compass GXP

The same Tuesday — quieter.

3:42pm

Phones quiet. Guests open their Compass and find Wi-Fi, pool hours, breakfast — without ever picking up the phone.

5:18pm

Curated dining picks, in their pocket. The recommendations your senior staff would have given — available to every guest, every shift.

9:00pm

Front desk doing real work. Personal welcomes. Real problem-solving. The service moments only humans can deliver.

Day 2

New hire, day one. Same Compass your guests use is also the team's onboarding tool. Up to speed in days, not weeks.

The result

Calm operations.
Guests feel cared for. Staff feel supported.

Ready to see what the same Tuesday looks like
at your property?

Book a Demo →

FAQ

The questions hotel teams actually ask.

Everything we walk through on a demo call — what's required from your property, how guests access it, what your team has to manage, and what it costs. If something's missing, ask us on the call.

Browse

01 Getting started 02 Pricing & terms 03 Guest experience 04 Your team 05 Branding & content

Getting started.

How long does it take to launch?

Most properties are live within 30 days — some in as little as two weeks. We handle the setup, design, and launch so your team doesn't get tied up in the process.

What does my team need to provide?

Just your property details — amenities, services, hours, policies, and the local recommendations your team already shares with guests. If you have brand assets (logo, colors, fonts), send those too. If you don't, we'll match what's on your website. We organize and design everything from there.

What happens after launch?

You stay supported. We're available for content updates, design tweaks, and ongoing training so your Compass always stays current and on-brand. You're never on your own.

Pricing & terms.

How does pricing work?

A one-time development fee plus a monthly hosting and service fee. We tailor pricing to property size and needs, which is why we discuss it on the demo call — not on a website. Bundle pricing is available for management companies running 3 or 5 properties.

Is there a long-term contract?

No long-term lock-in. You can cancel with 30 days' notice. We'd rather earn your renewal every month than hold you to a contract you've outgrown.

Do you offer pricing for multiple properties?

Yes. Management companies and brand portfolios get bundle pricing for 3-property and 5-property packages. The more properties under one relationship, the more flexible we can be on the structure.

The guest experience.

How do guests open it?

They scan a QR code, tap an NFC sticker, or click an SMS link. No app. No login. No download. The Compass opens in their phone's browser, instantly.

Can guests access it before check-in?

Yes — and they should. Send the link in pre-arrival messages or confirmation emails so guests arrive already informed. It's one of the most underused moments in hospitality.

Does it replace the front desk or concierge?

Not at all. Compass GXP is built to support your team by handling the repetitive questions so they can focus on the moments that matter — VIPs, complaints, real service. The front desk should be the welcome, not the bottleneck.

Your team.

Who manages the content updates?

Your team does — and it's easy. Each property gets up to three editor accounts. Log in, edit text or images, hit publish. Changes go live instantly. If you can edit a document, you can manage your Compass.

Do we need any new software or integrations?

No new software, no integrations, no IT setup. Compass GXP works on its own and links out to the messaging tools your front desk already uses — SMS, WhatsApp, or platforms like Kipsu, ALICE, and Whistle.

How does the messaging work?

When a guest taps "Message" inside the Compass, their phone's native messaging app opens with a prewritten conversation starter already filled in. They send. Your front desk replies on the same number you already use. No new inbox to manage.

Branding & content.

Will it match our hotel's branding?

Completely. Your logo, your colors, your fonts, your tone of voice, your photography. It looks and feels like an extension of your property — not a third-party app.

Can we use our own domain?

Yes. You can publish under a custom subdomain — like guide.yourhotel.com — or use a Compass-hosted link. Multi-language support is also available for properties with international guests.

What kind of content can we include?

Anything your guests might ask for — Wi-Fi, dining, amenities, hours, policies, room details, local attractions, transportation, in-room dining menus, and more. You can also link out to PDFs, partner sites, or restaurant menus from inside the guide.

Still have questions? Bring them to the demo.

A 20-minute call. Real answers about your specific property — not a generic pitch.

Book a Demo →

Make your guests feel at home.

The questions haven't changed. The staffing levels have.

In people's heads, scattered PDFs, and links nobody can find.

In your guest's hand, before they think to ask.

A remote control for your property.

QR code

NFC

SMS link

Everything a concierge would know.

You provide the details.We handle everything else.

Built for the way your property runs.

Open in a tap. No app required.

Every answer your guests actually ask for.

A direct line to your team — without any new software.

Your team updates it. We handle the rest.

Looks like yours, because it is.

Compass works the same way at a 40-room boutique as a 30-property portfolio.

Independents & boutiques

Branded properties

Management cos & STR portfolios

Guests already expect this. Front desks can't keep up.

Less noise. Less stress. A better stay.

A typical Tuesday at the desk.

The same Tuesday — quieter.

Built for my own team, first.

The questions hotel teams actually ask.

Getting started.

How long does it take to launch?

What does my team need to provide?

What happens after launch?

Pricing & terms.

How does pricing work?

Is there a long-term contract?

Do you offer pricing for multiple properties?

The guest experience.

How do guests open it?

Can guests access it before check-in?

Does it replace the front desk or concierge?

Your team.

Who manages the content updates?

Do we need any new software or integrations?

How does the messaging work?

Branding & content.

Will it match our hotel's branding?

Can we use our own domain?

What kind of content can we include?

Notes from the front of house.

The Hospitality Mindset: A philosophy for life.

The Architecture of Emotion

The Art of Anticipation

The Future Front Desk

The Return of Human Luxury

Enhance your guest experience.

You provide the details.
We handle everything else.

Less noise. Less stress.
A better stay.